Wednesday, June 3, 2009

10 qualities of mind for navigating uncertainty

1. Bring your full self to the challenge - Don't hide from the experience. Reinvent your leadership everyday. Develop a capacity for living in the moment. Let yourself experience the full emotional range. Change must begin with you.

2. Let your values by your guide - Your honesty, integrity, courage, and commitment to excellence may be the only thing certain in an uncertain world. Rely on your principles. They will prevent mistakes and help you sleep.

3. Live in a "world of not knowing" - Develop the capacity to learn in real time. Be gentle with yourself. Tolerate the ambiguity of life. Be clear about what you know and don't know. Befriend your anxiety about not knowing.

4. Clarify what you can and cannot control - In America, we see ourselves as the world's great problem solvers. But sometimes we can't control the outcomes. Learn when to take the initiative and when to be let nature take its course.

5. Live in the past, present and future - Keep perspective. "Realistic optimism" goes a long way. Stay passionate and optimistic yet honest about reality. Dreams can go a long way during tough times. Past lessons are our greatest teachers.

6. Befriend the chaos of life - Chaos is healthy - it's about life reordering itself. Face it head on. Chaos is the source of creativity and innovation and creates non-linear, business concepts that bring about our next generation of products.

7. Manage your bright and shadow sides - Expect to see both sides of your personality. Face up to your leadership shortcomings. Be aware of how stress brings forth your shadows. Get feedback from a friend, spouse, or partner.

8. Understand the diversity of people - Everyone sees change through his/her own lens. Some choose to hide; others act; still others won't stop talking. Listen deeply, tailor your response, and stay one step ahead.

9. Embrace the paradox of leadership - Uncertainty is full of contradictions and requires a multi-faceted response. Consider: tough empathy, urgent listening, reflective decisiveness, flexible firmness, and constructive impatience.

10. Build a culture of principles and performance - Focus on the higher purpose; teach people how the business works; lead by example; focus and align; obsess over customers; leverage core capabilities; be a leadership liberator; and lead brutally honest management teams.

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